FAQs


Delivery 

When will I get my order? 

For Pet's Supplies/Toys Category:

It takes 1-2 business days to fulfill an order, after which it's shipped out. The shipping time depends on your location but can be estimated as follows:

  •  USA: 7- 14 business days
  •  International: 7-18 business days 

For All Other Categories:

It takes 3-7 business days to fulfill an order, after which it's shipped out. The shipping time depends on your location but can be estimated as follows:

  •  USA: 5- 8 business days
  •  International: 10-20 business days 

Where will my order ship from? 

For Pet's Supplies/Toys Category:

We designed our pet toys in California and manufactured them in China. All your orders from this category will be shipped from China,

For All Other Categories:

We work with a US-based on-demand order fulfillment company with facilities worldwide!  

Will I be charged customs for my order? 

Additional customs and tax fees can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country, so please check with your local customs office directly to see if they apply duties and taxes to your purchases.  

My order should be here by now, but I still don't have it. What should I do? 

Before getting in touch with us, please help us out by doing the following: 

  • Check your shipping confirmation email for any mistakes in the delivery address. 
  • Ask your local post office if they have your package. 
  • Stop by your neighbors in case the courier left the package with them. 
  • Pro tip: Package theft is on the rise—If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be! 
  • If the shipping address was correct, and the package wasn't left at the post office or your neighbor's, get in touch with us at AdoptAgust@gmail.com with your order number and tracking number, and we can help you out. 

If you did find a mistake in your delivery address, we could send you a replacement order, but shipping will be at your own cost. 

Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right! 

 

Orders 

How are your products made? 

For Pet Supplies/Toys Category:

We handmade most of the snuffle toys with non-toxic organic materials from wool-shed in a sheep farm on the highland of China. All of our toy products are designed in California.

For All Other Categories:

We work with a reliable, high-quality print-on-demand company based in the USA. They have locations worldwide, so your orders are printed and shipped from the facility that can do it most efficiently!  

How do I track my order? 

If your shipping method includes tracking, you'll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at adoptagust@gmail.com.  

I received a wrong/damaged product. What should I do? 

We're so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at adoptagust@gmail.com within a week with photos of the damaged product, your order number, and any other details you may have about your order. We'll get back to you with a resolution as soon as possible! 

 

Returns

What's your return policy? 

For Pet's Supplies/Toys Category:

We gladly accept returns and exchanges.
Contact us within seven days of delivery @AdoptAgust@gmail.com.
Ship items back within: 30 days of delivery.

Conditions of return: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

For All Other Categories:

Because of the custom nature of these items, unless they arrive damaged or defective, We don't offer returns and exchanges, but if there's something wrong with your order, please let us know by contacting us at adoptagust@gmail.com.

Do you offer refunds? 

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at adoptagust@gmail.com with photos of wrong/damaged items, and we'll sort that out for you.  

Can I exchange an item for a different size/color? 

At this time, we don't offer exchanges. If you're unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store in the product description section. 

Although rare, it's possible that an item you ordered was mislabelled. If that's the case, please let us know at adoptagust@gmail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we'll send you a new one or issue a refund! 

Can I refund gifts?

Gift cards are exempt from being returned.

If the item were marked as a gift when purchased and shipped directly to you, you'd receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.